diff --git a/cmd/app/db.go b/cmd/app/db.go
index 660b068..3b2e550 100644
--- a/cmd/app/db.go
+++ b/cmd/app/db.go
@@ -1,6 +1,7 @@
 package main
 
 import (
+    "log"
 	"errors"
 
 	"gorm.io/driver/sqlite"
@@ -61,3 +62,14 @@ func (bc BotController) SetBotContent(Literal string, Content string) {
 	bc.db.Model(&c).Update("Content", Content)
 }
 
+func (bc BotController) GetUser(UserID int64) User {
+	var user User
+	bc.db.First(&user, "id", UserID)
+	if user == (User{}) {
+		log.Printf("New user: [%d]", UserID)
+		user = User{ID: UserID, State: "start"}
+		bc.db.Create(&user)
+	}
+
+    return user
+}
diff --git a/cmd/app/main.go b/cmd/app/main.go
index f6cf58f..3b43a1c 100644
--- a/cmd/app/main.go
+++ b/cmd/app/main.go
@@ -42,14 +42,7 @@ func ProcessUpdate(bc BotController, update tgbotapi.Update) {
 
 func handleMessage(bc BotController, update tgbotapi.Update) {
 	var UserID = update.Message.From.ID
-
-	var user User
-	bc.db.First(&user, "id", UserID)
-	if user == (User{}) {
-		log.Printf("New user: [%d]", UserID)
-		user = User{ID: UserID, State: "start"}
-		bc.db.Create(&user)
-	}
+    user := bc.GetUser(UserID)
 
 	bc.db.Model(&user).Update("MsgCounter", user.MsgCounter+1)
 	log.Printf("User[%d] messages: %d", user.ID, user.MsgCounter)
@@ -77,8 +70,7 @@ func handleMessage(bc BotController, update tgbotapi.Update) {
 }
 
 func handleCallbackQuery(bc BotController, update tgbotapi.Update) {
-	var user User
-	bc.db.First(&user, "id", update.CallbackQuery.From.ID)
+    user := bc.GetUser(update.CallbackQuery.From.ID)
 
 	if update.CallbackQuery.Data == "leave_ticket_button" {
 		handleLeaveTicketButton(bc, update, user)